Refund policy
Return & Refund Policy
At LIORA CARE, we are committed to providing premium-quality wellness products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We offer a 7-day return window from the date your order is delivered.
To be eligible for a return:
* The product must be unused, unopened, and in its original sealed packaging.
* The product must be returned in the same condition in which it was received.
* Proof of purchase (order confirmation or invoice) is required.
To request a return, please contact us at:
Email: lioracareofficial@gmail.com
Return requests must be approved before the product is sent back.
If your return request is approved, LIORA CARE will provide return instructions and arrange a return pickup through our logistics partner where applicable. Please do not send products back without contacting us first.
Products returned without prior approval will not be accepted.
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Non-Returnable Items
For hygiene, health, and safety reasons, the following items cannot be returned:
* Opened or used supplements
* Products with broken safety seals
* Products damaged due to misuse
* Sale or clearance items
* Gift cards
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Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Email us at lioracareofficial@gmail.com with:
* Your order number
* Clear photos of the product
* Photos of the shipping package (if damaged)
Once verified, we will provide a replacement or issue a refund at no additional cost.
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Return Shipping
If the return is due to a damaged, defective, or incorrect item, LIORA CARE will cover the return shipping costs.
For all other approved returns, the customer is responsible for the return shipping charges.
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Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that your bank or payment provider may take additional time to complete the transaction.
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Exchanges
We currently do not offer direct exchanges.
If you require a different product, please return the eligible item (if applicable) and place a new order.
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Order Cancellation
Orders can only be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled.
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Contact Us
If you have any questions regarding returns or refunds, please contact us:
LIORA CARE
Email: lioracareofficial@gmail.com
Phone: [+91 9745515197]
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST